Web Monkey - Get your system online - Yes it can be done
Heard about, read about, know who’s got it?
Web Monkey is a plug in web service / application that processes member on line benefit requests in real time, returning up to date benefit results to the member within seconds.
Furthermore it captures member instruction to pay benefits and controls an automated payment and setup process by polling for completed payment authority and realization of final fund values.
Implemented in March 2009 for a complex defined benefit arrangement Web Monkey has processed more than 25 thousand on line benefit enquires in the 1st year of operation.
Providing members with 24/7 access to their pension benefits and an opportunity to plan for retirement on a day to day basis the complete systems solution has raised the customer service bar way above the industry standard.
Through the vision of the pensions Director and Third Party systems provider our customer has managed to reduce the head count in the pension services area by 60%, retaining only a handful of specialist staff responsible for monitoring data quality and handling complex benefit issues.
Web Monkey is a component of a model systems implementation making optimum use of a suite of fully automated calculations, running on a cleansed database maintained by interface and monitored by automated data checks.
Web Monkey is available for integration with your systems, subject to technical review. See our complimentary services and products on how to build the complete system.
If you’re a Pensions Director with a vision or a TPA looking for a competitive advantage then give us a call.
STRAIGHT THROUGH PROCESSING - ON LINE - REAL TIME - SELF SERVICE - A REALITY
